Cheating by Amazon India as No refund came even after contacting customer care

Trust Score

Solution Expected: Full Refund
Seller/Brand: Amazon India

Case History:

24 Mar, 2020 19:31 -  Complaint against Amazon India is being posted on BolFox.com

Description:

I ordered few household products worth Rs. 1711.00 on 20 Feb 2020. Out of which I got two products within 3 days but remaining five products were about to be delivered up to 29 Feb 2020. But I got a message that product is damaged so it will return to seller, thtn I will get my refund. I waited for

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I ordered few household products worth Rs. 1711.00 on 20 Feb 2020. Out of which I got two products within 3 days but remaining five products were about to be delivered up to 29 Feb 2020. But I got a message that product is damaged so it will return to seller, thtn I will get my refund. I waited for

I ordered few household products worth Rs. 1711.00 on 20 Feb 2020. Out of which I got two products within 3 days but remaining five products were about to be delivered up to 29 Feb 2020. But I got a message that product is damaged so it will return to seller, thtn I will get my refund. I waited for that, after I contacted customer care regarding this, they said not to worry, when it reaches the seller my money refund process will be initiated. I contacted them 6-8 times, same response I got. Again I contacted them, they said still the product is in destination place only, when it will dispatch and return to the seller we will return your money. Today I contacted them, they said seller side didn't cancel it, so that's the reason you didn't get your refund. And it's happening 3 times with me when I contact to customer care they are giving wrong info and saying not to worry. Definitely I will be worried if I get such type of response.

Responses:

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Complaint Details
Posted By : Anonymous
Seller/Brand : Amazon India
Purchase Type : Online
Product/Service Value : ₹1610
Solving Type : Full Refund
Category : Utility Services
Author's Country : India
Author's City : Bengaluru
Defendant Website : www.amazon.in
Defendant Phone : +91 40 3992 1111
+91 80 4197 0000
+91 44 3088 3088
+91 99 2020 3969
+91 80 33273000
Defendant Email : cs-reply@amazon.in
reply@amazon.in
cis@amazon.com
primary@amazon.com
amznindpr@amazon.com
Viewed : 3
Created On : 2020-03-24 15:45:48
ID : 151
Tags : consumer complaint
consumer court
consumer forum
voxya
free classifieds
bolfox
amazon
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