Cheating by Amazon India as Wrong item delivered and now not able to return it or refund

Trust Score

Solution Expected: Full Refund
Seller/Brand: Amazon India

Case History:

05 Apr, 2020 18:31 -  Complaint against Amazon India is being posted on BolFox.com

Description:

I ordered "ps4 Jump force" video game on 24.02.2020 from Amazon India. However I received "Grand theft auto v (Pc)".
It is to mention that, on the outer envelope there was my address. However inside the envelope there was an invoice in some other name along with "Grand theft" auto game which I neve

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I ordered "ps4 Jump force" video game on 24.02.2020 from Amazon India. However I received "Grand theft auto v (Pc)".
It is to mention that, on the outer envelope there was my address. However inside the envelope there was an invoice in some other name along with "Grand theft" auto game which I neve

I ordered "ps4 Jump force" video game on 24.02.2020 from Amazon India. However I received "Grand theft auto v (Pc)".
It is to mention that, on the outer envelope there was my address. However inside the envelope there was an invoice in some other name along with "Grand theft" auto game which I never ordered. When I tried to return it, there was no provision for return it to Amazon. Therefore, I called the customer care and lodged my complaints. I was told that Amazon will revert in 3 working days after verification is done. However, to my surprise, I received an email that item has been sent to me as per my order. I again called the customer care and tried to explain them but they are also not providing any details as how they checked that they have sent me the right item. I have all the proof but they are not ready to accept the fact. I have enclosed the photograph of all items and invoices which is self explanatory.
Requesting you to take up the matter and resolve it.
Tapas Mazumdar.

Responses:

Latest Consumer Complaints


Complaint Details
Posted By : Anonymous
Seller/Brand : Amazon India
Purchase Type : Online
Product/Service Value : ₹280
Solving Type : Full Refund
Category : Satellite, Cable DTH TV
Defendant Country : India
Defendant City : Bengaluru
Defendant Website : www.amazon.in
Defendant Phone : +91 40 3992 1111
+91 80 4197 0000
+91 44 3088 3088
+91 99 2020 3969
+91 80 33273000
Defendant Email : cs-reply@amazon.in
reply@amazon.in
cis@amazon.com
primary@amazon.com
amznindpr@amazon.com
Viewed : 1
Created On : 2020-03-24 16:18:07
ID : 154
Tags : consumer complaint
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