Cheating by Amazon India as Indian Bank did not refund my money

Trust Score

Solution Expected: Full Refund
Seller/Brand: Amazon India

Case History:

28 Mar, 2020 09:24 -  This complaint is escalated to KelSconax
28 Mar, 2020 01:45 -  This complaint is escalated to KelSconax
27 Mar, 2020 13:34 -  This complaint is escalated to KelSconax
27 Mar, 2020 06:14 -  This complaint is escalated to KelSconax
24 Mar, 2020 19:19 -  Complaint against Amazon India is being posted on BolFox.com

Description:

Name: Nitesh Kumar Sahani
Refund ref number: # 6ui6dr1n0000k6rkvyqv
Bank: indian bank

I have purchased a book from Amazon on 23 Feb 2020 by making payment of Rs. 300.00 through India Bank debit card. I have returned the item and Amazon initiated refund on 01 Mar 2020 with reference number of #

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Name: Nitesh Kumar Sahani
Refund ref number: # 6ui6dr1n0000k6rkvyqv
Bank: indian bank

I have purchased a book from Amazon on 23 Feb 2020 by making payment of Rs. 300.00 through India Bank debit card. I have returned the item and Amazon initiated refund on 01 Mar 2020 with reference number of #

Name: Nitesh Kumar Sahani
Refund ref number: # 6ui6dr1n0000k6rkvyqv
Bank: indian bank

I have purchased a book from Amazon on 23 Feb 2020 by making payment of Rs. 300.00 through India Bank debit card. I have returned the item and Amazon initiated refund on 01 Mar 2020 with reference number of # 6ui6dr1n0000k6rkvyqv. I talked to customer care so many times but they did not update my payment in my account yet.

So I contacted Amazon, they requested to fill charge dispute form with Indian bank customer care. But Indian bank customer care executive denying the existing of such form/facility. It is not about money but about the customer care service offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue.

Responses:

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Complaint Details
Posted By : Anonymous
Seller/Brand : Amazon India
Purchase Type : Online
Product/Service Value : ₹280
Solving Type : Full Refund
Category : Others
Defendant Country : India
Defendant City : Bengaluru
Defendant Website : www.amazon.in
Defendant Phone : +91 40 3992 1111
+91 80 4197 0000
+91 44 3088 3088
+91 99 2020 3969
+91 80 33273000
Defendant Email : cs-reply@amazon.in
reply@amazon.in
cis@amazon.com
primary@amazon.com
amznindpr@amazon.com
Viewed : 13
Created On : 2020-03-24 18:30:51
ID : 176
Tags : consumer complaint
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