OVERSEEING CALL CENTER PROJECTS

Projects
List

We outsource call center projects to leverage specialized expertise, enhance scalability, and optimize cost-effectiveness while maintaining high service standards.

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We’re currently overseeing several call center projects outsourced to offshore locations, each tailored to meet the unique needs of our diverse clientele. These projects span industries from telecommunications to e-commerce, showcasing our versatility in providing customer support, sales assistance, and technical troubleshooting. With a focus on scalability and flexibility, we ensure seamless integration of outsourced call center services with our clients’ existing operations, regardless of their size or complexity.

Our approach to call center outsourcing emphasizes efficiency and quality, reflected in our stringent performance metrics and rigorous training programs for offshore agents. By leveraging advanced technologies such as AI-powered chatbots and predictive analytics, we enhance call center operations, optimizing response times and customer satisfaction.

Moreover, our commitment to continuous improvement drives innovation in service delivery, empowering our clients to stay ahead in today’s dynamic marketplace.

Client feedback underscores the success of our call center outsourcing projects, with notable improvements in customer retention rates and resolution times. Through regular performance reviews and open communication channels, we maintain transparency and accountability, fostering trust and collaboration with our clients. As we navigate the evolving landscape of customer service, our dedication to excellence remains unwavering, ensuring enduring partnerships and mutual success in every outsourced call center endeavor.

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PROJECT: ACTIVE

Veterinary Care
Chat Support

Assisting clients with inquiries related to pet health, appointments, and prescription refills. Additionally, they may schedule appointments, handle billing inquiries, and offer support for pet-related emergencies. Provide guidance on preventative care, medication instructions, and emergency procedures, ensuring pet owners receive timely and accurate assistance.

Target Geography: USA
Operational Hours: 24/7 (3 shifts)
Payout: 15.50 USD/ per hour (fixed)
Payout Frequency: Monthly
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PROJECT: ACTIVE

Lead
Generation

In this lead generation initiative, our client aims to pinpoint companies seeking website redesign services by utilizing web-based tools, targeting businesses spanning diverse industries. The client intends to delegate their complete Ukraine operations, comprising 220 seats, to an outsourcing partner.

Target Geography: Worldwide
Operational Hours: 05:00-22:00 UTC (any 8 hours span)
Payout: USD 8.25/ hour; 195 USD/ per verified lead
Payout Frequency: Monthly
PROJECT: ACTIVE

Online Gaming
Chat Support

In this lead generation project, our client’s objective is to locate businesses requiring website redesign services across diverse industries. Utilizing market research and data analysis, we aim to identify potential leads displaying indicators of outdated website design or performance issues. The client plans to outsource their entire Ukraine operations, consisting of 140 seats, to a third-party partner.

Target Geography: Worldwide
Operational Hours: 24/7 (3 shifts)
Payout: 12.75 USD/ per hour; performance bonus in project details
Payout Frequency: Monthly
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PROJECT: OCCUPIED

Online Gaming
Voice Service

In this lead generation project, our client goal is to identify companies in need of website redesign services, targeting businesses across various industries using web based tools.

Target Geography: USA/ UK/ Australia
Operational Hours: 05:00-22:00 UTC (2 shifts)
Payout: 19.75 USD/ per hour
Payout Frequency: Monthly
PROJECT: OCCUPIED

AI Data
Extracting & Formatting

In this lead generation project, our client goal is to identify companies in need of website redesign services, targeting businesses across various industries. Through market research and data analysis, we need to pinpoint potential leads exhibiting signs of outdated website design or underperformance.

Target Geography: USA
Operational Hours: 05:00-22:00 UTC (2 shifts)
Payout: 2100 USD/ per seat; 23 working days/ month
Payout Frequency: Monthly
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OUR OFFICES

Get in Touch

Come and visit our quarters or simply send us an email anytime you want. We are open to all suggestions from our clients.
Address
Vulytsya Shevchenko, 11, Chernihiv Oblast, Ukraine
Email us
hi@bolfox.com
Call us
+3809-88-6666-22

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    Copyright by Westsiders. All rights reserved.

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